Refund Policy

Effective Date: [03/03/2025]

At Lock Pro LA , we strive to provide reliable and high-quality locksmith services. However, we understand that there may be circumstances where a refund is necessary. Please review our refund policy carefully.

1. Eligibility for a Refund

Refunds are considered under the following conditions:
• The service was not provided as agreed due to our fault.
• The service was not completed successfully
• The customer was charged incorrectly or multiple times for the same service.
• The cancellation request was made before the technician was dispatched (see Section 3).

Refunds will not be granted in the following cases:
• The service was successfully provided but did not meet personal expectations unrelated to the agreed scope.
• The customer provided incorrect information, resulting in service delays or issues.
• The service was denied due to legal restrictions (e.g., lack of property ownership proof).

2. Refund Request Process

To request a refund, please follow these steps:
1. Contact our customer support at [lockprola04@gmail.com] or [+ 1 (747) 800-7404 ] within [5] days of the service date.
2. Provide the following details:
• Full name
• Contact information
• Service date and location
• Reason for the refund request
• Supporting evidence 
3. Our team will review the request and respond within [5] business days.

3. Service Cancellation & Refund
• Before dispatch: Full refund if canceled before a technician is assigned.
• After dispatch but before arrival: A partial refund may be issued, deducting dispatch fees.
• After arrival: No refund unless the service is not performed due to our fault.

4. Refund Processing
• Approved refunds will be processed within [5] business days.
• Refunds will be issued to the original payment method only.
• Any applicable transaction fees are non-refundable.

5. Disputes & Exceptions

If you disagree with our refund decision, you may submit an appeal by replying to our response or contacting [escalation contact] within [5] days of the decision.

6. Policy Changes

We reserve the right to modify this policy at any time. Updates will be posted on our website.

For any questions, please contact lockprola04@gmail.com